Legal
Privacy Policy
Effective Date: March 11, 2026
KLIA NY, operating appliance repair customer communications and website services, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you contact us through our website, by phone, by email, or by SMS.
Information We Collect
We may collect the following types of information:
- Name
- Phone number
- Email address
- Service address
- Appliance and service request details
- Appointment and communication history
- Billing-related communication details
How We Use Information
We use customer information to:
- Respond to service inquiries
- Schedule and confirm appointments
- Send technician ETA and service updates
- Send invoices, receipts, and payment reminders
- Provide customer support
- Maintain records related to active or completed service requests
SMS and Phone Number Use
If you provide your phone number and request service or communication from us, we may send you service-related SMS messages about your request, appointment, technician arrival window, estimates, invoices, receipts, and payment-related reminders. Message frequency varies based on your service request and job status. Message and data rates may apply. Reply STOP to opt out of SMS. Reply HELP for help.
Information Sharing
We do not sell customer personal information. We do not share phone numbers or SMS consent with third parties or affiliates for marketing purposes. We may share information only when reasonably necessary to operate the business, provide requested services, process communications, comply with legal obligations, or protect our rights.
Data Security
We take reasonable administrative and technical steps to protect personal information against unauthorized access, disclosure, misuse, or loss. However, no internet transmission or storage method can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
Your Choices
You may contact us to request updates to your contact information or to ask questions about how your information is used. You may opt out of SMS communications at any time by replying STOP.
Contact Information
KLIA NY
1820 E 13TH ST APT 5L
BROOKLYN NY 11229-2823
Email: info@klianyinc.com
Phone: +1 (929) 577-3442
If you have questions about this Privacy Policy, please contact us at info@klianyinc.com.